Rules & Policies | NoLegalPaisa

Platform Rules

At NoLegalPaisa, we are committed to maintaining a professional, transparent, and ethical platform for all users. The following rules govern the use of our services and ensure a fair experience for everyone.

User Account Rules

Users must provide accurate and complete information when creating an account
Each user is responsible for maintaining the confidentiality of their account credentials
Accounts cannot be shared between multiple individuals
Users must promptly update their information if any changes occur
NoLegalPaisa reserves the right to suspend or terminate accounts that violate our policies

Communication Rules

All communications must be professional and respectful
Harassment, hate speech, or discriminatory language is strictly prohibited
Sharing of confidential information outside the platform is not permitted
Users must not engage in spamming or unsolicited marketing
All communication with legal professionals should be relevant to the legal matter at hand

Service Policies

Our service policies are designed to ensure quality, transparency, and fairness in all our offerings. These policies help us maintain the high standards our clients expect.

Payment & Refund Policy

We accept payments through secure online methods including credit/debit cards, UPI, and net banking. Refunds are processed according to the following guidelines:

Full refunds are available within 24 hours of payment if no service has been initiated
Partial refunds may be issued for incomplete services based on the work completed
No refunds are available after service completion
Refund processing typically takes 5-7 business days

Service Delivery Policy

We are committed to delivering high-quality legal services in a timely manner:

Service timelines are provided at the beginning of each engagement
Clients will be notified of any potential delays as soon as possible
Service quality is guaranteed through our expert verification process
Clients have the right to request revisions within the scope of the original service
Additional services beyond the original scope may incur extra charges

Cancellation Policy

We understand that circumstances change. Our cancellation policy is designed to be fair to both clients and service providers:

Cancellations before service initiation are eligible for full refunds
Cancellations after service initiation may be subject to partial charges based on work completed
Scheduled consultations can be rescheduled up to 24 hours before the appointment
Late cancellations (less than 24 hours) may incur a rescheduling fee
NoLegalPaisa reserves the right to cancel services in case of policy violations

Compliance & Ethics

At NoLegalPaisa, we uphold the highest standards of legal ethics and compliance. Our platform operates with integrity and transparency in all aspects of our service delivery.

Our Ethical Commitments:

Confidentiality: All client information is treated with the utmost confidentiality and protected through industry-standard security measures
Transparency: We provide clear information about our services, fees, and processes before any engagement begins
Conflict of Interest: We actively identify and manage potential conflicts of interest to protect our clients
Professional Standards: All legal professionals on our platform adhere to their respective bar association's code of conduct
Regulatory Compliance: We comply with all applicable laws and regulations governing legal services in India

Policy Updates

NoLegalPaisa reserves the right to modify these rules and policies at any time. Users will be notified of significant changes via email or platform notifications. Continued use of our services after such modifications constitutes acceptance of the updated policies.